Watch your ticket queue empty itself.
HelpdeskAI is an AI first responder inside Microsoft 365. It resolves the repetitive tickets — password resets, access requests, the endless "how do I…" — before a human ever touches them. Built and run for you, inside your own tenant.
No new software. No new subscriptions. No per-ticket fees. Built on the Microsoft 365 you already pay for.
Your engineers are paid to solve hard problems. They spend the day on easy ones.
Most of the queue is password resets, access requests and questions already answered in your docs — work that drains your team and delays everything that actually matters.
Staff wait hours
Simple fixes sit in a queue while productivity stalls company-wide.
Nothing is tracked
Requests scatter across email, Teams and tap-on-the-shoulder. No data, no improvement.
Your best people burn out
Skilled engineers stuck on Tier-1 instead of the projects you hired them for.
of IT tickets are repetitive Tier-1 work that an AI first responder can resolve without an engineer
Four things the others structurally can't offer.
This is our moat — and exactly why a Microsoft 365 organisation chooses us over a platform, a DIY build, or a cheap bot.
In your own tenant
Built and run inside your Microsoft 365 — not a separate platform, not someone else's cloud. Your data never leaves.
vs. SaaS platformsNo per-seat, no per-ticket
Your cost doesn't rise with headcount or with success. Freshservice & AI bots charge more as you grow. We don't.
vs. per-seat pricingDone-for-you
We build it, secure it, and run it — as a fixed-scope project. No Copilot Studio dev work or tuning on your team.
vs. DIY buildMicrosoft-certified partner
Native to the Microsoft ecosystem you already trust and invest in — Power Platform, Teams, Azure OpenAI, Copilot.
our foundationAn AI first responder, native to Microsoft 365
- Answers instantly — 24/7, in natural language, right inside Teams
- Resolves Tier-1 automatically — password resets, access, software & how-to
- Routes what it can't solve — to the right engineer, with full context attached
- Tracks everything — every request logged, categorised, reportable
- Permission-aware — never surfaces what a user can't access
- Zero adoption curve — it lives where your team already works
You're not replacing your IT team.
You're giving them their day back.
HelpdeskAI absorbs the repetitive front line so your engineers focus on the problems that actually need them — all inside the Microsoft 365 you already own.
Built for real IT operations
Conversational intake, zero friction
Staff just ask, in plain language, in Teams. No forms, no ticket codes, no portal logins. HelpdeskAI understands intent and gets to work.
- Natural language
- Multi-language
- In Teams & SharePoint
Automated resolution
- Password reset
- Access requests
- How-to answers
- KB-grounded
Smart routing
- Auto-categorise
- Right engineer
- Context attached
- SLA-aware
Reporting that turns tickets into decisions
See volume by category, resolution times, and the recurring issues worth fixing at the source — exportable for leadership.
- Volume by category
- Resolution times
- Recurring-issue detection
Native architecture
- Your Azure tenant
- SSO
- Azure OpenAI
Request to resolution, in seconds
Request arrives
A staff member asks in plain language in Teams.
AI understands
Identifies intent, checks the user's permissions.
Resolve or route
Completes it, or routes to the right engineer with context.
Action logged
Every step recorded for audit and reporting.
Insight generated
Patterns surface so you fix issues at the source.
Not another platform. Architecture you already own.
HelpdeskAI is built on the Microsoft stack already running in your tenant — Power Apps, SharePoint, Power Automate, Teams and Power BI. Nothing new to license, nothing leaving your environment.
Proven architecture — deployed for live internal-ticketing systems entirely within the client's own Microsoft 365 tenant.
See the product. Click through it yourself.
Explore the live, interactive prototype — see how a ticket moves from request to resolution, end to end. No sign-up, no sales call required.
How much is your queue actually costing you?
Drag the sliders. The repetitive tickets HelpdeskAI absorbs are time your team never gets back.
Illustrative model based on your inputs. No per-ticket billing with HelpdeskAI — your costs don't rise as adoption grows.
Your data never leaves your tenant.
Unlike external AI bots that route your conversations through their cloud and bill per ticket, HelpdeskAI runs entirely inside your own Microsoft 365 — built on Azure OpenAI, governed by your existing permissions.
In your tenant
Deployed inside your Azure environment. Nothing sent to a third-party service.
Permission-aware
Respects every Microsoft 365 / Entra rule. Never surfaces what a user can't access.
Fully audited
Every action logged for compliance and review. Complete audit trail.
Zero data leakage
No training on your data, no external storage, no surprises.
"Why not just…?"
The three questions every serious buyer asks. Here are the straight answers.
Real results, real deployments
▼ SAMPLE feedback below — illustrative drafts for layout only. Replace with real, approved client quotes (names & titles) before publishing. Do not publish these as if real.
"Our IT team was buried in the same requests every day. Within weeks of going live, the repetitive tickets simply stopped reaching us — and it all runs inside our own Microsoft 365."
"What sold us was that nothing leaves our tenant and there are no per-seat fees. We got the automation without adding another platform or another subscription."
"They built it, deployed it, and ran it for us. Our engineers got their week back and now focus on real projects instead of password resets."
Pricing that scales with value, not headcount.
Every engagement follows the same path — Pilot → Rollout → Care Plan — sized to your organisation. Fixed-scope, predictable, and never per-seat.
Emerging
Startups & teams under 50.
- One quick-win automation
- Live in 2–3 weeks
- Care Plan from ₹15,000/mo
- Grow as you scale
SME
50–500 staff. Our sweet spot.
- Full Pilot → Rollout → Care Plan
- Real deflection data in week one
- Care Plan ₹40,000–75,000/mo
- Built in your own tenant
Enterprise
500+ staff, multi-department.
- Paid proof-of-concept
- Rollout ₹10L–40L+
- Enterprise SLA & security docs
- Care Plan ₹1L–3L+/mo
Emerging
Startups & teams under 50.
- One quick-win automation
- Live in 2–3 weeks
- Care Plan from $300/mo
- Grow as you scale
SME
50–500 staff. Our sweet spot.
- Full Pilot → Rollout → Care Plan
- Real deflection data in week one
- Care Plan $1,000–2,500/mo
- Built in your own tenant
Enterprise
500+ staff, multi-department.
- Paid proof-of-concept
- Rollout $40k–150k+
- Enterprise SLA & security docs
- Care Plan $3,000–8,000+/mo
Quoted in USD for US & UAE · GBP for UK · AUD for Australia. Final scope confirmed on a discovery call.
No per-seat fees. No per-ticket charges. Unlike Freshservice or external AI bots, your cost doesn't rise with your headcount — or your success.
Ready to watch your queue empty itself?
See HelpdeskAI resolve your most common IT requests automatically — inside the Microsoft 365 you already own.
Schedule a Consultation →