Watch your ticket queue empty itself.
HelpdeskAI is an AI first responder inside Microsoft 365. It resolves the repetitive tickets — password resets, access requests, the endless "how do I…" — before a human ever touches them. Built and run for you, inside your own tenant.
No new software. No new subscriptions. No per-ticket fees. Built on the Microsoft 365 you already pay for.
Your engineers are paid to solve hard problems. They spend the day on easy ones.
Most of the queue is password resets, access requests and questions already answered in your docs — work that drains your team and delays everything that actually matters.
Staff wait hours
Simple fixes sit in a queue while productivity stalls company-wide.
Nothing is tracked
Requests scatter across email, Teams and tap-on-the-shoulder. No data, no improvement.
Your best people burn out
Skilled engineers stuck on Tier-1 instead of the projects you hired them for.
of IT tickets are repetitive Tier-1 work that an AI first responder can resolve without an engineer
An AI first responder, native to Microsoft 365
- Answers instantly — 24/7, in natural language, right inside Teams
- Resolves Tier-1 automatically — password resets, access, software & how-to
- Routes what it can't solve — to the right engineer, with full context attached
- Tracks everything — every request logged, categorised, reportable
- Permission-aware — never surfaces what a user isn't entitled to see
- Zero adoption curve — it lives where your team already works
You're not replacing your IT team.
You're giving them their day back.
HelpdeskAI absorbs the repetitive front line so your engineers focus on the problems that actually need them — all inside the Microsoft 365 you already own.
Built for real IT operations
Conversational intake, zero friction
Staff just ask, in plain language, in Teams. No forms, no ticket codes, no portal logins. HelpdeskAI understands intent and gets to work.
- Natural language
- Multi-language
- In Teams & SharePoint
Automated resolution
- Password reset
- Access requests
- How-to answers
- KB-grounded
Smart routing
- Auto-categorise
- Right engineer
- Context attached
- SLA-aware
Reporting that turns tickets into decisions
See volume by category, resolution times, and the recurring issues worth fixing at the source — exportable for leadership.
- Volume by category
- Resolution times
- Recurring-issue detection
Native architecture
- Your Azure tenant
- SSO
- Azure OpenAI
Request to resolution, in seconds
Request arrives
A staff member asks in plain language in Teams.
AI understands
Identifies intent, checks the user's permissions.
Resolve or route
Completes it, or routes to the right engineer with context.
Action logged
Every step recorded for audit and reporting.
Insight generated
Patterns surface so you fix issues at the source.
How much is your queue actually costing you?
Drag the sliders. The repetitive tickets HelpdeskAI absorbs are time your team never gets back.
Illustrative model based on your inputs. No per-ticket billing with HelpdeskAI — your costs don't rise as adoption grows.
Your data never leaves your tenant.
Unlike external AI bots that route your conversations through their cloud and bill you per ticket, HelpdeskAI runs entirely inside your own Microsoft 365 — built on Azure OpenAI, governed by your existing permissions.
In your tenant
Deployed inside your Azure environment. Nothing sent to a third-party service.
Permission-aware
Respects every Microsoft 365 / Entra rule. Never surfaces what a user can't access.
Fully audited
Every action logged for compliance and review. Complete audit trail.
Zero data leakage
No training on your data, no external storage, no surprises.
"Why not just…?"
The three questions every serious buyer asks. Here are the straight answers.
Real results, real deployments
"[[ One real line from a real client — OTB or Bhive. Real name, title, company. ]]"
Built for organisations already on Microsoft 365
Start small. Prove the value.
We deploy HelpdeskAI as a fixed-scope pilot — so you see real ticket deflection before a full rollout.
Pilot
One team, live in ~3 weeks.
- Single use-case, scoped & fixed-price
- Real deflection data in week one
- Built in your tenant
Rollout
Expand once the pilot proves out.
- Across departments & sites
- More use-cases added
- Reporting for leadership
Care Plan
We keep it running & improving.
- Monitoring & support
- New automations added
- No per-ticket fees, ever
Ready to watch your queue empty itself?
See HelpdeskAI resolve your most common IT requests automatically — inside the Microsoft 365 you already own.
Schedule a Consultation →